We offer both net and commissionable rates, depending on your preference. Commission percentages vary by season. Once we have your invoice, commissions are paid within 72 hours of your guests’ departure.

We acknowledge emails the same day, or the next morning if received in the evening. We provide a clear timeline for your proposal based on the itinerary’s complexity and keep you updated throughout.

Yes. While we recommend booking accommodation through us for full concierge support, we can also arrange transfers, activities and other services independently.

For a detailed, personalised itinerary without accommodation bookings, a concierge fee starting at $1,500 or a minimum trip spend of $5,000 applies.

Yes. We believe in transparent pricing and provide a clear breakdown so you can see how costs are allocated across the trip.

Yes. Credit card fees range from 3.5% to 4%, depending on the card used.